Position – Customer Support Executive – Quality Department Male
Experience – 0-1 year
Qualification – Masters in Food Technology / Bio – Technology / Bio- Chemistry / Microbiology or equivalent degree
(Bachelors can also apply with 2 year experience in this field)
Salary – 15k – 18k + Overtime
Job location – Ludhiana
excellent communication skills & knowledge of E-mail & MS- Excel.
Ø Answer calls professionally to provide information about products
Ø Keep records of customer interactions , recording details of inquiries, complaints, and comments, as well as actions taken.
Ø Follow up to ensure that appropriate actions were taken on customers' requests.
Ø Refer unresolved customer grievances or special requests to designated departments for further investigation.
Ø Answer questions about products or the company
Ø Ask questions to understand customer requirements
Ø Enter and update customer information in the database
Ø Handle grievances to preserve the company’s reputation
Ø Keep records of calls and sales and note useful information